Shipping & Returns Policy

PAYMENT

All prices are in US dollars. All monetary transactions on the Philin website take place in U.S. dollars. Prices displayed does not include sales tax. Philin charges sales tax for merchandise ordered on this Website based on the applicable state sales tax rate and the location to which the order is being shipped. We currently uses third parties to process payments. Our third-party payment processors accept payments through various credit cards, including Visa, MasterCard, and Discover, as detailed on the applicable payment screen.

PRE-ORDERS

Pre-orders are only available for certain products. Please allow anywhere from 1-3 weeks for any pre-orders to be fulfilled. If you are looking for something custom-made please contact us directly at hello@philin.co. Pre-order and custom-made pieces are final sale.

PROCESSING & SHIPPING

Processing time for standard orders may vary. We operate only on business days. Items in stock will ship within 2-3 business days and items for pre-order will ship in the date range indicated on the product page. Since Philin products are almost always made to order, this results in a 1-2 week shipping window. Should, for some reason, the materials needed to make your item become unavailable you will be notified immediately and given a new window of delivery.

If an item needs to be expedited, select the best shipping option at check out for prompt delivery. If you wish to change your shipping option, please email us at hello@philin.co as soon as possible so we can best handle the delivery of the items. Once shipped, you will receive your tracking number via email.

Delivery times may vary by distance and carrier. When shipping the USA, delivery times are about 2-6 business days. Philin ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands

INTERNATIONAL ORDERS

Philin ships internationally. Delivery times may vary by distance and carrier. The risk of loss and title for all merchandise ordered on this Website pass to the customer when the merchandise is delivered to the shipping carrier. Philin is not responsible for any additional international import duties and taxes charged to the customer by their country.

RETURNS & REFUNDS
Please note, all items are not eligible for returns, refund, exchange or store credit. Some exceptions will be made for items that are deemed damaged, but will need to be returned in the same condition received, unused, and with the original packaging and tags still attached. Philin reserves the right to refuse any return on merchandise that does not meet our requirements. If your return is not accepted, it will be sent back to you at your own expense. All merchandise is sold as is.

CANCELLATIONS
Orders may be canceled only within 24 hours of original purchase. Cancellation requests should be directed to hello@philin.co. Once your order has been issued to our Fulfillment Center, we will be unable to cancel.

Customer service is available Monday – Sunday 9am-7pm PST. Contact information is as defined on the Contact page of this Website.